SHIPPING + RETURNS
BORINGBUT IMPORTANT.
We would prefer this part of buying clothes not be needlessly complicated.
SHIPPING
All orders are dispatched from Cape Town, South Africa.
South African orders generally arrive within 1–3 working days of dispatch.
- The Courier Guy, door to door — R110
- Pudo locker — R70
- Collect in Cape Town — free
Once your order has been dispatched, you'll receive an email containing your tracking information.
PROCESSING
Orders are packed and dispatched once your EFT clears.
During launches, public holidays or periods of unusually enthusiastic disorder, this may take slightly longer.
RETURNS
Sometimes clothes and humans simply aren't compatible.
If you need to return or exchange something, contact us within 14 days.
Items must be:
- Unworn
- Unwashed
- Undamaged
- In their original condition
To request a return or exchange: hello@chaoticneutral.co.za
SOMETHING ACTUALLY WRONG?
If your item arrives damaged or faulty, email us with your order number and photographs of the issue.
We will sort it out.
No existential philosophy required.